Definition
Reminder
A reminder is an automated or scheduled prompt to do something or to alert a customer, such as a nudge to follow up on a quote or a notice to a customer about an appointment. Reminders keep both the business and its customers on track and reduce forgotten commitments.
A reminder makes sure something is not forgotten. Internally, it prompts you to follow up on a quote or check on a lead. Externally, it alerts a customer to an upcoming appointment or a service that is due.
Reminders are simple but powerful. Appointment reminders cut no shows, and follow-up reminders make sure leads get pursued. Because they run automatically, they provide the consistency that busy people cannot maintain on their own.
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