Definition
Job
A job is a specific piece of work a service business performs for a customer, such as a repair, installation, or cleaning. In a CRM, a job records the work, the customer, the schedule, and the outcome, tying together the booking, the service, and the follow-up.
A job is the unit of work in a service business. It has a customer, a scheduled time, a scope, and an outcome. Tracking jobs keeps the whole lifecycle in one place: from the quote that won it, to the appointment, to the completed work.
Because a job connects to a customer record, it also sets up what comes next. Once a job is done, the system can trigger an invoice, a review request, and future service reminders, turning a single job into an ongoing relationship.
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