Definition
Review request
A review request is a message asking a satisfied customer to leave an online review, usually on Google or another public platform. Sent promptly after a job, it grows the reviews that build trust with future customers and improve local search visibility.
Most happy customers will leave a review if you ask, but few do on their own. A review request, sent by text or email right after a completed job, makes it easy: a friendly note and a direct link to the review page.
Reviews compound over time. More positive reviews build trust with prospects and boost your ranking in local search, bringing in more leads. Automating review requests so every satisfied customer is asked at the right moment turns good work into a steady stream of social proof.
When is the best time to ask for a review?
Ask soon after a job is completed and the customer is happy, while the experience is fresh. A prompt request with a direct link gets the most responses.
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