Definition
Transcription
Transcription is the automatic conversion of spoken audio, such as a phone call, into written text. Transcribing calls lets a business search and review conversations, capture details, and log them in the CRM, so nothing said on a call is lost or forgotten.
Transcription turns talk into text. When a call is transcribed, the whole conversation becomes a written record you can read, search, and store, instead of relying on memory or hasty notes taken during the call.
For a CRM, transcription is powerful. It captures the details a caller shared, logs them to the contact record, and lets an AI team act on what was said, such as booking the appointment or noting the follow-up, without a person retyping anything.
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