Missed call text-back
Missed call text-back template
Every missed call is a customer who might dial the next name on the list. A fast text back tells them you saw the call and you want the job, which often keeps them from moving on.
When to use it
Use it automatically the second a call goes to voicemail during work hours.
Copy and paste
Hi, this is [Business]. Sorry we missed your call. We are with a customer right now, but we do not want to keep you waiting. How can we help, and what is the best number to reach you? We will get right back to you.
Tips
- Send it within a minute of the missed call. Speed is the entire point.
- Explain briefly why you could not answer so it feels human.
- Ask what they need so they reply instead of calling someone else.
- Confirm the best callback number.
Cadrey can send this for you, in your brand voice, at the right moment, and only after you approve it.
Why send a text instead of just calling back?
A text lands right away and the customer can reply on their own time. It stops the clock while they are still deciding who to hire, which a delayed callback often does not.
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