Phone scripts
Appointment booking phone script
Booking on the phone should be quick and clear so nothing gets lost. This script walks you through gathering the details, offering times, and confirming everything before you hang up.
When to use it
Use it whenever you book an appointment during a call.
Copy and paste
Confirm the service: So I have the right idea, you are looking for [service], is that right? Offer times: I can come out on [option one] or [option two]. Which of those works better for you? Gather details: Great. Can I get the best address to come to and a good number to reach you at that day? Confirm everything: Perfect. So I have you down for [service] on [Date] at [Time] at [address]. Does that all sound right? Set expectations: I will send a text to confirm, and you will hear from me when I am on my way. Thanks, [Name], see you then.
Tips
- Repeat the service back so you are solving the right problem.
- Offer two set times instead of asking when they are free.
- Confirm address, date, time, and phone before you hang up.
- Tell them to expect a confirmation text.
Cadrey can send this for you, in your brand voice, at the right moment, and only after you approve it.
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